Privacy Policy

1. Introduction

Crystal Surge Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crystal-surge.com and use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Demographic information
• Course preferences and interests
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

We automatically collect certain information about your device and usage:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the collected information for:

• Providing and improving our educational services
• Processing course enrollments and payments
• Sending course updates and educational content
• Responding to customer service requests
• Complying with legal obligations
• Marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

• Consent: When you subscribe to our newsletter or marketing communications
• Contract: When providing our educational services
• Legitimate Interest: For website analytics and security
• Legal Obligation: When required by UK law

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information in these circumstances:

• With trusted service providers who assist in our operations
• When required by law or legal process
• To protect our rights, safety, or property
• In connection with a business transfer or acquisition

6. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Erase your personal data
• Restrict processing of your personal data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "last modified" date.

12. Contact Information

For privacy-related questions or concerns, contact us: